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Part of this requires that we go the extra mile when it comes to getting to know our customers, their businesses and what matters most to them, so that we can ensure we are providing them with peace of mind when it comes to insuring their assets.
In addition to this, we are committed to making sure all of our staff are properly trained and qualified which enables them to stay across the constant changes that occur within the insurance industry.
We are members of the Steadfast Group. This means that we work for you, not the insurer. Through us you also gain access to more than 150 national and international insurers meaning you can feel confident you have the right policy at the right price.
When you deal with Red Star, you’re in good hands!
Red Star Insurance Brokers Pty Ltd (ABN 20 674 847 360) are Corporate Authorised Representatives of Red Star Insurance Pty Ltd (ABN 71 129 456 784) AFS Licence No. 444803.
We don’t just talk about quality advice, we make sure we provide it by ensuring our staff are properly trained and qualified.
We are members of the Steadfast Group, the largest general insurer broker network in Australasia. This gives us access to over 150 insurers, which means no matter what you do, we will be able to arrange insurance for you.
Our scale combined with our knowledge of the insurance market allow us to negotiate competitive premiums on your behalf.
If you have any questions, please do not hesitate to send us a message.
We are members of the Australian Financial Complaints Authority. If an issue has not been resolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority, or AFCA. AFCA provides fair and independent financial services complaint resolution that is free to consumers.
In writing to: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001
We also follow the Insurance Brokers Code of Practice. The Code, which is written in plain English, sets out the standards that general insurers must meet when providing services to their customers, such as being open, fair and honest. It also sets out timeframes for insurers to respond to claims, complaints and requests for information from customers. The Code covers many aspects of a customer’s relationship with their insurer, from buying insurance to making a claim, to providing options to those experiencing financial hardship, to the process for those who wish to make a complaint.
“General advice on this website has been prepared without taking into account your objectives, financial situation or needs. Before acting on the advice, consider its appropriateness. Consider our disclosure documents, which include our FSG and Product Disclosure Statements (PDS) for some products.”
Our office is in Young NSW however we have clients all across Australia. Please feel free to drop in and see us or phone us on 02 6382 1729 and we will come to you!
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